We hope you will be delighted with your Consul writing instrument. However, if your purchase is not quite right, we're here to help.
Defective Products
If you believe your writing instrument has a manufacturing defect, please contact us at support@consulpen.com before returning your product.
In many cases, our service team can assess the issue from photographs or a short video and recommend the most appropriate solution without requiring the product to be returned.
If a return is necessary, we will provide detailed shipping instructions.
For information about our Unlimited Lifetime Warranty, please visit our Warranty & Service page.
Returns
If you wish to return a non-defective product, you may do so within 30 days of delivery, provided that:
- the product has not been used
- it is returned in its original condition
- all original packaging and accessories are included
- proof of purchase is provided
Products showing signs of use, damage or missing packaging may not be eligible for a refund.
Sale items are considered final sale and cannot be returned unless covered under our warranty.
How to Return a Product
Before returning any product, please contact us at support@consulpen.com.
Our team will provide return instructions and the appropriate return address.
For your protection, we recommend using a tracked and insured shipping service, as we cannot accept responsibility for items lost during return transit.
Return Shipping Costs
Unless the return is due to a confirmed manufacturing defect covered by our warranty, customers are responsible for all shipping costs associated with the return.
Shipping charges are considered fulfilled services and are therefore non-refundable.
If your original order qualified for complimentary shipping, the actual shipping cost paid by Consul will be deducted from the refund.
Likewise, if Consul pays the return shipping cost on your behalf, that amount will also be deducted from the refund unless otherwise agreed in advance.
Refunds
Orders may be cancelled at any time before shipment for a full refund.
If an order is cancelled after it has already been shipped, the shipping costs for both the outbound shipment and the return shipment will be deducted from the refund.
Once your returned product has been received and inspected, we will notify you of the outcome, typically within five business days.
If the return is approved, your refund will be issued to your original payment method.
Depending on your payment provider, refunds typically appear within 2 hours to 3 business days, although processing times may vary between banks and card issuers.
If you have not received your refund after this period, we recommend contacting your bank or card issuer first. If the issue remains unresolved, please contact us at support@consulpen.com, and our team will be happy to assist you.